I appreciate you getting back to us and following the steps provided by my peer above, @lburke88.
Let's perform some troubleshooting steps to get rid of the error and get you back to working order.
To check if it's a data issue, let's try logging in to your QuickBooks Online (QBO) account via a private browser. There are times that the browser stores frequently-accessed data, thus causing websites, like QBO, to act weirdly.
To use a private browser, here's how:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + N
- Safari: Command + Option + N
If this works, it means that you need to clear your browser's cache so the system can start fresh.
If you get the same result while using a private browser, I recommend contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.
You might want to read this article to learn how to manage your sales tax payments: Manage sales tax payments in QuickBooks Online.
Keep in touch if you need more help with your sales tax, or if there's anything else I can do for you. I always have your back and am always happy to help. Have a great day.
