I recognize the significance of an accurate sales tax calculation for every business, joshbrown.
Upon checking, the investigation related to this issue is already closed. Therefore, I recommend contacting our Customer Care team to request a ticket and open a new investigation. They're authorized to check this matter and provide further assistance.
Here's how to reach them using your QuickBooks account:
- Log in to your QuickBooks account.
- Click (?) Help.
- Select the Search tab and hit Contact Us.
- Pick or enter brief details about your concern.
- Choose a way to connect with our support:
- Chat with us - start a conversation with support personnel.
- Have us call you - get a call back from the next available.
Please be reminded of our support's availability:
- QuickBooks Online Simple Start, Essentials, and Plus subscriptions: Available from 6 AM to 6 PM PT during weekdays. Then, 6 AM to 3 PM PT on Saturdays.
- QuickBooks Online Advance plan: Support is available 24/7.
I'll also include this article to help you better understand how QuickBooks handles your sales tax in the system: Learn how QuickBooks Online calculates sales tax.
I'm always here to assist you if you have more sales tax-related queries. You can always reply to this thread, and I'll help you in any way.
