Hi there, @eyenstein.
It isn't the experience we want you to have when using the program, and we recognize the relevance of having the option with fewer steps when managing sales taxes inside QuickBooks Online (QBO).
As previous representatives provided, please be aware that the option to turn off the automatic sales tax is available after you get rid of or delete those transactions with sales taxes. Once you're through this, refer to this page for more details: Turn off sales tax in QuickBooks Online.
If the issue persists, and you're unable to revert back to manual sales tax, we recommend contacting our Customer Care Team so they can gather more details and come up with a fix. We'll input the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please see this page for more information: QuickBooks Online Support.
On the other hand, here's an article to help you manage sales taxes inside the program and keep track of all the transactions you've entered inside your company file:
We're only a click away if you need further assistance with your sales tax-related concerns. The Community team is always ready to help, and we'll make sure to respond as soon as possible. Keep safe.
