Thank you for your prompt response. It is indeed surprising that Intuit did not conduct a more thorough evaluation before releasing this "upgrade." The so-called "automatic" sales tax feature falls short of our expectations, as we find ourselves manually adjusting every receipt to comply with the appropriate tax authority on a daily basis. It is evident that Intuit may not have adequately considered the needs of online goods sellers during the development of this sales tax upgrade.
Furthermore, it appears that they have made limited efforts to address and resolve these persistent issues. A few days ago, we engaged in a discussion with one of their agents to address the problems we have been encountering. Unfortunately, the agent seemed ill-informed and unable to offer any meaningful assistance. His response left much to be desired as he suggested, "Don't you have a bookkeeper who can make the necessary adjustments?"
We hope that Intuit will pay heed to the concerns of its customers who are facing significant challenges and take steps to rectify these issues. In the meantime, it appears we will need to hire a part-time bookkeeper to manually adjust all receipts to ensure compliance with the correct taxing authorities.
Thank you, Intuit, for the unexpected expenses and inconveniences caused by this situation.
