Thank you for your response, though it appears that it did not address the core issue. We carefully reviewed all instructions and even watched relevant YouTube videos before we set up the sales tax rate. To put it plainly, we have a straightforward question: Is it possible to migrate a sales receipt from our website's platform into QuickBooks Online (QBO) while ensuring the accurate transfer of the sales tax rate and state authority information? If we are required to manually correct 30-50 receipts every day, it indicates a significant flaw in this process that needs immediate resolution.
Before you instruct us to check the sales tax configuration from the Big Commerce platform, we already did and it states "You have Automatic Taxes turned on in QuickBooks Online. There is no need to configure any tax mappings".
We kindly request guidance on how to facilitate this uncomplicated transfer using the "Automatic Sales Tax" feature. Furthermore, there's another matter we overlooked in our previous message – the "This customer is not tax exempt" message that appears after migrating the receipt. As an ecommerce retailer catering to individual customers, we primarily deal with customers who are "out-of-state" and "tax-exempt," constituting around 90% of our sales. If there is a solution to address this issue, we would greatly appreciate your input. However, if not, it's evident that the sales tax system is flawed in several aspects and necessitates urgent rectification. Your prompt assistance in resolving these concerns would be highly valued.
