I wanted to bring to your attention an issue we are currently facing with the automatic sales tax migration from our BigCommerce web platform. The problem lies in the fact that the sales taxes are not correctly transferring to our new system.
Specifically, every sales receipt is defaulting to the "based on location" sales tax rate, which necessitates manual adjustments for each entry. This process is not only time-consuming but also prone to errors, as we need to ensure that the state's correct sales tax rate is reflected on each receipt.
Considering the efficiency and accuracy of our financial records, this situation needs urgent attention and resolution. If a solution cannot be found promptly, we may need to explore alternative accounting applications that can facilitate the proper migration of sales tax data.
