frustrateduser2
Level 3

Taxes

I keep checking to see if this "based on location function" can be shut off and I found this thread and had to ask ...@Candice C  Curious on this reply you gave?  It makes no sense...you do not grasp the user's complaint.  Submitting feedback is POINTLESS!! NO ONE AT QUICKBOOKS LISTENS TO THE USERS!!  Instead of fixing things the USERS want and NEED -you give us nonsense -that NO ONE CARES ABOUT!  Like the weird side bar menu changing or the invoices being "prettified" - no one cares! We do care that this tax function will not work as we need it to- or that we spend unnecessary time having to open up invoices and move the tax over to the function we need it to be.  Some companies - one I work with- uses the invoicing function within QB so it is easy to make sure the stupid tax button is where they want it at the point the invoice is created.  BUT other companies- like another I work with- actually use another program to invoice out of because QB is not capable of doing what the other software they use does- and then we merge it to copy into QB.  This merge is great except for the sales tax part- YES you guessed correctly if you think that the stupid QB tax setting WE CANNOT turn off messes it up- YES IT DOES!  It takes the tax setting already created on the invoice and decides to override it- because what ever is coded into this stupid inane tax setting tells my merged invoice that QB is right and the merged invoice (already sent to the client mind you) is wrong.  Which means I then have to open each invoice and wait for the system to open and scroll down and move the tax setting where it is supposed to be. (NOTE I am talking 20-50 invoices needing correction once the inane QB tax changing it)    Like @redbigfoot  stated- because while you can set up your tax settings how YOU NEED THEM AND WANT THEM this inane QB tax module overrides your data.   AS suggested by you- to make a complaint/submit feedback - I HAVE- NO ONE LISTENS!  The TAX FUNCTION is BROKEN!  

If other users, like me do not have their invoicing inside QB then they too may end up with batches of invoices to correct- which if one could do a batch setting then woohoo great- easy- but alas no- one has to do each invoice individually.  While on the subject of sales tax, and yes I HAVE ALSO SUBMITTED THIS for  YEARS now- QB doesn't even do the sales tax correctly for the State of WA- you neglect to solve for B&O but hey that's cool keep thinking the users are wrong and we need this tax setting set to on or else we can't function.  Like a service based business- in QB your tax system will tell a business- NO LIABILITY is due- because the system is not programmed correctly!  When in reality, a service based business in WA state has service tax to pay.  Oh and LOVED your comment-

"I can see how beneficial this could be for your business. However, there isn't a way to force QBO to reliably honor the custom rate. " 

Just great- tell @redbigfoot  you care and then basically, that what the user's want doesn't matter at all in the same sentence- in the south we call that "Bless your Heart"  not cool - instead - maybe YOU @Candice C  should submit to the product developers for all of us- hey you know a lot of users really want this functionality to work correctly can we get this fixed? Can we give them the ability to shut this function off? It seems most users hate it and it doesn't function for them.  - Just a thought.