Hello there, @Kim229. Welcome to the Community.
I've come to guide you with some troubleshooting steps so you can align your preprinted W-2s and fix printing issues in QuickBooks Desktop (QBDT) Payroll.
You'll first have to make Adobe Acrobat Reader your default PDF viewer. To do this, here's how:
- Go to the Windows Start menu.
- Select the Settings icon.
- Click Apps.
- Select Default apps.
- Scroll down until you find .pdf and select its default program.
- In the list, select Adobe Acrobat Reader (or any PDF viewer you've installed).
- Select Switch anyway.
Next, you'll have to make sure the scale setting of your printer is set to the actual size, not the printable area. Then, print a test on a blank paper to check the alignment.
Once everything is all set, go ahead and print your W-2 forms. You can refer to this article for the complete guide: Print your W-2 and W-3 forms.
In case the printing issue persists, continue troubleshooting by following the recommended solutions in this article: Fix printing issues in QuickBooks Desktop.
If you have any other printing and W-2 concerns or questions about managing payroll transactions in QBDT Payroll, let me know in the comments below. I'm more than happy to help. Take care, @Kim229.
