Hello there, Wmatsu.
We appreciate your time and work in attempting to fix the state W-2 (Oregon) filing issue. Let's go over some troubleshooting methods so you can E-file your state W-2 smoothly.
To begin, make sure that your Excel version is up to date. This way, you can use the program seamlessly. If it's the updated one, open your QuickBooks and download the most recent maintenance release to get the latest features, and product improvements, as well as fix bugs in older versions.
Here's how:
- In your company file, navigate to the Help menu at the top bar and choose Update QuickBooks Desktop.
- Go to the Update Now tab and tick the Reset Update box to remove previously downloaded releases.
- Click the Get Updates button and tap the OK button to continue.
- When the installation is complete, close and reopen your QuickBooks to apply the changes.
Next, create and file your state W-2. For detailed instructions, check out the following reference: File your state W-2s with Quickbooks Desktop Payroll Enhanced.
If the solutions don't work, I recommend contacting Payroll Support Team again. Then, provide the case number from your previous chat or call. They can go through the notes and carry on with troubleshooting steps where they left off.
To obtain the contact information:
- In your company file, go to the Help menu at the top bar and choose Contact Us.
- Type a brief description of your payroll concern and select Continue.
- Sign in to your Intuit account and click Continue.
- Choose Continue with my account.
- If you don't have an account, make sure to Create a new account.
- We'll email you a single-use code. Be sure to enter the information and then choose Continue.
- If you have more than one account, select the account you want to use and then Continue.
- Choose Chat with us to initiate a conversation or Have us call you to speak with an agent.
I've included some resources below to help you process your W-2s and get answers to frequently asked questions regarding the tax form:
Also, the following link contains a list of topics that tackles managing your workers' information, processing tax forms, handling tax notices, and other payroll-related activities: QBDT guide.
Feel free to visit the Community again if you need assistance while working in QuickBooks or have other tax forms concerns. I'll jump right back in to make sure you're taken care of, Wmatsu.
