If anyone is having this issue, the solution that ultimately worked for us was updating the printer driver manually. Even if the printer was installed not so long ago, the driver automatically selected for some reason was a Windows driver from 2016. From the manufacturer's (Brother) website, we downloaded a 2021 printer driver and forced that one to be used. Before this, the W-2 was misaligned with the top and bottom being out of sync. If the top was adjusted correctly, the bottom would be unaligned. And visa versa. Long story short, make sure that Windows hasn't changed / selected an old driver for the printer rather than the updated manufacturer's driver.
