UPDATE-
I still don't have this issue corrected- I just don't understand why I can't talk with someone that works on this matter. Our location has not changed and our sales tax definitely didn't go down and it was working correct for over a year and all of a sudden it changed all my invoices from Jan.1,2022 to the incorrect sales tax. I have spent hours editing each invoice, sales receipts, credit memos, and sales refunds to the correct amount but it does not help me get the money we lost for the incorrect sales tax write off that we had to do. I just want this fixed and I figured almost a month would be long enough. Everytime I call I get keep your phone lines open and we will have that Representative contact you. I am still waiting- Quickbooks has no problem charging me each month but I have a problem paying for something that is not correct. HELP PLEASE!!!! I am so frustrated with all of this
I have spoke with agents regarding incorrect sales tax for our Tennessee Department of Revenue for almost 2 weeks and I still can't get this corrected. I noticed on Jan 26,2022 our sales tax was changed to 9.25% instead of 9.75% on all my past and present invoices and I keep getting told it is an internal thing they need to fix but still isn't fixed- any help on how to get this done because I have to file and pay my sales tax in a few days. I am really frustrated that I can't help
