Hello, HelenControl.
We want to make sure this is taken care of by the correct department. While the steps provided by my colleagues above didn't remove the problem, I would suggest reaching out to our Customer Support team. They can check your account and provide additional troubleshooting steps or get this escalated for a fix.
Here's how you can reach them:
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Enter your concern.
- You can either select Get a callback or Message an agent to get a representative on the line.
To ensure that you'll be assisted on time, please see our support hours.
The Community is always available to help you 24/7. You can post your questions here. Take care and stay safe!
