Hello, @bjhm.
Thanks for taking the time to follow the thread and sharing your experience with us. Please know this isn't the impression we wish to leave you with.
I recommend contacting our Support Team directly. This way, an agent can review your account in a secure environment and confirm the status of your E-file. I've included a link below to connect with an agent that includes a direct phone number for support.
Please let me know how it goes. Don't hesitate to ask any additional questions that you may have. I'll be here every step of the way. Take care!
