Thanks for posting to the Community, marissah.
We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service I desire you to experience. Rest assured, I'll take note of this so I can pass along your experience. And provide all the feedback you have to the appropriate channels.
I know you already called in. However, I'd still suggest getting in touch with our Customer Care team. This way, they can securely access your account and review it further.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.
To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.
Aside from the supports provided, you can also visit our Help articles page for reference. There, you can read articles that will guide you in completing your future tasks.
Feel free to get back to us if you have other concerns with QuickBooks. Have a great day!
