Hey, 2JZ.
Thanks for posting here in the Community. I completely understand how frustrating it can be to run into issues like this. I also understand the desire to find a solution here so others can get to the bottom of the issue as soon as possible. However, in this situation, reaching out to our support team would definitely be recommended. The reason being that my colleagues solution didn't seem to get you exactly where you wanted to be and it sounds like it may be more of a individual account issue rather than a broad overview kind of situation. That's exactly what our support team specializes in, they will be able to go over this with you in a 1-on-1 setting and screen share to determine the cause and help you find the solution. To reach them, you can follow the steps provided by my colleague above, or use these steps below:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Enter your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I'm also including a useful article for you to read over in your spare time.
Thank you so much for stopping by and I wish you the best of luck moving forward, if you have any other questions, don't hesitate to post here anytime. Thanks again and have a lovely day.
