Good day, accounts303.
If your account is within 90 days of signup, you have the option to wipe all the data in your company file and start all over again. Note: Once your data is deleted, we're unable to restore it.
You can check out this article for more information: Delete your data and start over in QuickBooks Online.
Then, follow these steps:
- Sign in to your QuickBooks Online Company.
- Change the URL to include /purgecompany. For example, change https://sg.qbo.intuit.com/app/homepage to https://sg.qbo.intuit.com/app/purgecompany.
- You will see the summary of the items to delete. Type YES and, then select OK.
For the account that is active more than 90 days, you'll want to start a new subscription and cancel the current one.
I've got these articles for the steps:
Once you have the new account, you can import the list from your old QuickBooks account to the new one. Here's an article that includes information on what data can be imported: Common questions about importing data to QuickBooks Online.
Furthermore, if you only need to edit the company information, you can follow the steps here: Change company name, address, email address and privacy settings.
I'm just a few clicks away if you have any additional questions or other concerns. Take care and stay safe.
