Hi there, Han.
Since you have tried all the steps provided by my colleague, including uninstalling and reinstalling the app, you can reach out to our Live Support team for further assistance.
Here's how you can contact them:
- Sign in to your QuickBooks account.
- Click the Help (?) icon in the upper right corner to access the help page.
- Click the Contact Us button below to connect with an expert for assistance.
You can also check this link to view their support hours and see when agents are available: Get help with QuickBooks products and services.
If you have any additional concerns, please share them with us.
