Rea_M
Moderator
Moderator
‎August 13, 2020 02:36 AM

Tax

Welcome back to QuickBooks Community, @wgi11.

 

I know the importance of generating the GSTR2 - 3. B2B Bills without reverse charge report in QuickBooks Online (QBO). This way, you'll be able to file your return for June 2020 and keep your account updated.

 

There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. You can isolate this by logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, go to the Reports menu, then pull up the GSTR2 - 3. B2B Bills without reverse charge report. If you're able to do so, return to your regular browser and clear its cache and cookies. This will refresh the system and remove the older data that cause the system's viewing and performance issue. However, if the issue persists, I'd recommend generating the said report using other supported browsers.

 

In case the issue continues after performing the steps above, I'd recommend contacting our QuickBooks Online Support team. They can further investigate the case and create an investigation. With this, they'll be able to provide updates via email. Just go to the Help menu, then select the Contact Us button. We've updated our support options, to talk to one of our representative, kindly follow these steps:

  1. Go to the Help menu.
  2. Select the Contact Us button.
  3. Type in your concern in the What can we help you with? field.
  4. Click Let's talk.
  5. Select the Get the number option.
  6. Enter all the necessary details.
  7. Click Get the number. Then, you'll be provided with the phone and a case number.

 

I've attached a screenshot below for your reference.

 

To learn more about what is a GSTR 2 return and its contents, kindly refer to this article: Understanding GSTR 2 form. It also contains instructions on where to file the said return in the Where to file GSTR return? section.

 

Please let me know if you have other concerns. I'm just around to help. Take care always.

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