laineybriley
Level 1

Sales & Customers

I am having this same issue. My product/service field remains blank for the expense items. I do included a description, so the line item is not completely blank (as you suggested). However, my issue is that when I run my product/service report all of the expenses that I have billed out to my customers (the lines within my invoices with a blank "product/service" field) they are all categorized under a "Not Specified" category within my report. This is also not a MAJOR issue, but something I would prefer to be included in some sort of category - even if i have to create a new one for these types of transactions. My MAIN CONCERN is when I bill the customer the sales taxes are not accurate. Because the line does not have a designated "product/service" the sales taxes are shown as "Uncategorized - Standard Tax Rate Applied." I discovered this when I was checking off the "Tax" box within the invoice and the sales tax remained at $0.00. I have also tried to figure a way to assign sales tax for these uncategorized product/service lines within the invoice, but I was not able to get this figured out.

**BELOW IS AN EXAMPLE INVOICE FOR YOU TO SEE WHAT I AM SEEING. THE PRODUCT/SERVICE FIELDS ARE BLANK FROM THE BILLABLE EXPENSE ITEM, EACH LINE IS CHECKED OFF AS TAXABLE. THE SALES TAX TOTAL AT THE BOTTOM OF THE INVOICE SHOWS $0.00. SEE THE NEXT SCREENSHOT FOR THE INFO I AM SHOWN WHEN I CLICK ON "SEE THE MATH" FOR THE SALES TAXES.
QBO-INVOICE SAMPLE-PRODSVC ISSUE_01.png

 

**THIS IS A SCREENSHOT OF THE WINDOW I AM SHOWN WHEN I CLICK "SEE THE MATH" WITHIN THE INVOICE NEAR THE SALES TAXES -- IT SHOWS ME THAT THE CUSTOMER IS NOT TAX-EXEMPT, THE STANDARD TAX RATE IS 10.45%, AND UNDER THE PRODUCTS/SERVICE CHART IT SHOWS THE TWO LINE ITEMS IN MY INVOICE AND DIRECTLY UNDER BOTH IT SAYS " UNCATEGORIZED - STANDARD RATE APPLIED" AND SHOWS $0.00. I AM ABLE TO OVERRIDE THIS AMOUNT, BUT THIS WILL BECOME A HUGE HEADACHE WHEN I PAY MY SALES TAXES AND HAVE TO DO THIS FOR EVERY INVOICE THAT I CREATE WITH BILLABLE EXPENSES.

QBO-INVOICE SAMPLE-PRODSVC ISSUE_02.png