Sherry Lynn
Level 3

False Duplicate warning

I have just recently started getting duplicate invoice warnings that are not true. I've even done a search for an invoice number before I enter the next invoice and thought it doesn't exist prior to entry, I still get the warning.

 

Example: I search for invoice number 12345. "No matching transactions were found." Then I enter the information for invoice 12345 and when I click to save, I get the popup telling me that invoice number 12345 is already in use. 

 

Any ideas for how to fix this? I DO want duplicate warnings, but not if I'm going to get an erroneous warning with every invoice entered. 

 

I am using online QB

 

Thank you in advance for your help