Sure. In the app, if we click on an overdue invoice then click send reminder, it brings up the email but the message that is automatically populated is the message we use for a new email and not the one we created as a template for an overdue invoice reminder. This needs to be fixed.
Please submit our recommendations for us. Customers do not have the time to do it themselves and this creates many missed opportunities for your company to improve. Please take the care and the time and effort to do this and choose to do so as a standard practice. It will definitely help your company succeed and keep users needs met.
