Hello pswd1 and welcome to the Community,
The experience that you've had with our team of customer support experts isn't the experience that we pride ourselves on providing. I know that we can do better and you can rest assured that I'll be passing this along to the appropriate teams so that we can move forward providing the service we promise. On the flip side, I'm ecstatic to hear that you've figured out a trick that'll allow you to import your custom form style. Turning on the Import Style feature in QuickBooks Labs is great troubleshooting, and I'm sure other users will appreciate that you've shared that information here in the Community - I know I am!
You're always welcome to share tips and tricks, as well as ask your QuickBooks-related questions here in the Community. That's what it's here for. Take care, and have a great day.
