Reply is from Case file #[removed]
ALL of the above you mention DOES NOT work. I have had this issue ever since moving to Quick books online. I have called support 4 times, have tried everything you have listed to no avail. No one at Quick books online could help me solve this issue. A ticket was created to keep me informed about when this issue would be resolved as it was passed on to support engineers.
I received an email this morning stating the following:
Thank you for subscribing to our updates on Investigation Error - Failed to load PDF document.. We appreciate your patience while we have researched this scenario.
While we are constantly evolving our products to provide you the best possible user experience, we do not anticipate a change to this product behavior in the immediate future.
This will be our final communication until something changes on this investigation. To be clear, we are not saying that engineering work has stopped in search of a resolution - if the status of the behavior changes, we will be sure to communicate that to you. While we work to find you a solution, we apologize for any inconvenience that this may cause you.
After becoming frustrated with lack of support and trying to get this to work...I finally figured out what the issue is and what Quick books support engineers could not. It is a simple fix actually...here goes...
Click on the "gear" icon from the main dashboard page, go into "Quick books Labs" and look for an "add-on" app called "IMPORT STYLE"....make sure this is turned ON. Voila!! And now your custom Invoice will work for you.
Quick books support is terrible...I spent hours on the phone with support...a complete waste of time.
CHEERS!!
