Hi there and thanks for joining in on this thread.
Being able to customize your forms to send exactly as you need is an important part of the bookkeeping process. I want to work on getting to the root of this problem and point you in the right direction for the next steps.
I'd like to start out by helping pinpoint what exactly would cause the customer name to print twice. It could be in how your customer profile has been set up. If you've entered the full name of the customer in both the Company Name and Full Name fields, the name will default to appear twice in the invoice and as a result, on the statement as well. A great first step to take would be to verify how things have been set up in the customer profile, and remove the duplication if there is one.
When it comes to this specific request to customize a statement to pull from "ship to", it isn't an option. Submitting feedback on this is the best way to have your voice heard and let the team responsible for product improvement know what would make QuickBooks better for your business. Do this by navigating to the Help menu, then selecting the option for feedback. I'll pass this along on my end too.
Let me know if there's anything else QuickBooks-related that I can support you with! Have a fantastic day.
