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What does it mean when my overdue amount for a customer is greater than my open invoices for that same customer?

I have a customer that has never paid full amounts for invoices over the past decade and has a considerable amount currently due and also significantly past due. However, the overdue amount is greater than the open invoices by almost $24k.  What does that mean?  I am trying to reconcile their account with their office and want to make sure that I am not creating additional problems by submitting my final amount due with accounting errors.

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