Reports and accounting
Hello, Linda. Thanks for sharing your detailed experience with the discrepancies in the sales reports. I understand your frustration, especially when it affects something as crucial as tax reporting.
The differences in the Sales Tax Liability and Sales by Product/Service Summary reports can be caused by various factors, as my colleague SheandL explained.
But since those reasons don't apply to your situation, I recommend reaching out to our support team for further investigation. They can dig into what's causing the mismatch and find a solution.
Here's how to contact them:
- Log in to QuickBooks Online.
- Go to the Help (?) button and open the Search tab.
- Select Contact Us.
- Choose a way to connect with us.
To address your question, you can review your sales tax before filing your return with the right tax agency by running the Sales Tax Liability report. This gives you a breakdown of your taxable and nontaxable transactions. For reference, visit this article: File your sales tax return and record sales tax payments in QuickBooks Online.
In case you need to adjust and delete sales tax payments, check out this article for more guidance: Manage sales tax payments in QuickBooks Online.
If you have any other concerns, we're just a reply away. Keep safe and be well, Linda.
