MatthewDupuis
Level 1

Product/Service not loading when importing time to a customer invoice - QBO

Hello,

I am using QB Time to sync with QB Online Plus.

In QB Time, the service line item is synced to the service line item in QB Online. No issues with syncing.
In QB Online Plus, all items are showing up correctly in the time entries. No issues with syncing. 

Once I create an invoice and 'import' the time from the time-associated-pop-up that shows up on a client invoice that has 'open time'... the import goes smoothly for all columns EXCEPT the 'Service' defaults to the 'hours' standard default instead of syncing the appropriate service.

In the example attached, the 'product/service' should be 'Bluum (Frontend)' with a rate of '75'.
Instead, I see 'Hours' with a rate of '0'. 
Please note, I do not use the default 'hours' service in any of my invoicing. Each client has a specific product as this is a consulting business that sells 'time' as a service. 

This is incredibly frustrating as the only way to 'fix' this issue is to manually override each entry line... which defeats the purpose of the entire system. 

I am hoping this is an open bug that is currently being worked on and not terrible integration... Any feedback would be helpful.