I appreciate your prompt reply, Blanca.
The transactions under the Not Specified section are entries that aren't assigned to the filter you've chosen in the report.
Let say you've chosen Location, the amounts under Not Specified are those entries that don't have location assignments. The same goes if you've chosen Class.
The payment feature has no options for class and location as they are automatically assigned to the invoice. Moreover, to get a better overview of this, I recommend contacting our Support team. They have the tools to check your account and investigate this odd behavior.
Let me guide you how to reach out to them.
- Go to the (?) Help icon in your QuickBooks Online (QBO) account.
- Select the Search tab.
- Click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Choose either Chat with us (if you preferred messaging) or Give us a call.
You can also see this article for more details and ensure to review their Support hours to know their availability: QuickBooks Online Support.
I'm also adding this link that you can read to learn some best practices in managing your reports: Run reports in QuickBooks Online.
I'll be around if you have other follow-up questions running your reports and invoices. You're always welcome in the Community space. Keep safe and have a great weekend!
