Let's see what we can do on your reports to get the data you need, @blanca garcia.
When pulling up the Transaction Detail by Account report, the narration you entered will appear under the expense and income accounts. These are the accounts associated with the items used on the invoices.
Meanwhile, the Customer Balance Detail report will not show the payment column. This is because the data pulled up in the report is based on each sales transaction and not per line item.
You can pull up the Sales by Product/Service Detail report as an alternative. This will surely display the narration you've entered on the invoices. You just need to make sure you have set the correct Report period and Accounting method.
You might find these articles helpful when managing your reports:
• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online
• Export your reports to Excel from QuickBooks Online
Let us know if you need additional assistance in pulling up data on your reports.
