Hello cyndi15,
Welcome back to the QuickBooks Community. It's vital you're able to connect your bank and sync your transactions with ease. Rest assured, I'll be happy to point you in the right direction so you can get back to doing what you enjoy.
In case you're getting an error number, I recommend checking out the articles below that help you fix the errors in the program:
I also suggest clearing cache and cookies on your browser. This is a great way to clean your browser allowing it to work more efficiently. Here's a helpful article that shows you how to clear cache and cookies.
In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to keep me posted on how you make out. I'll be one message away.
