accounts-southpo
Level 1
‎July 27, 2024 08:59 PM

Error when trying to reconcile: Your account isn't ready to reconcile yet Your beginning balance is off by $x. Shows deleted txns but I can see these in the txn list.

Our accounts admin accidentally "undid" a bunch of txns that had been reconcilled. To correct, she categorised the tsn again and thought this would correct it all.
When I went in to reconcile for the month, I encountered the following error:
"Your account isn't ready to reconcile yet
Your beginning balance is off by $x."
When I click through to see the errors, it states the error being that the txns were deleted. I understand the corrective action is to recreate the txns, but I can already see that the transactions still exist, they are just listed as "Cleared", not "Reconcilled".
I thought by changing these to "Reconcilled" would correct, but instead of clearing the deleted error messages, I can now see an additional error for each transaction - "Reconciled in register".
Any advice how to correct this would be greatly appreciated.
Many Thanks
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GlinetteC
Moderator
Moderator
‎July 27, 2024 11:21 PM

EOFY and Reconciliation

I can explain why you're receiving an error when attempting to reconcile an account, Accounts.

 

We have an investigation into the issue you're experiencing, and our product engineers are working on a solution as soon as possible. I'd recommend contacting our Customer Care Support team to add you to the list of affected users and receive updates once it's available.

 

Here's how:

 

  1. Go to Help (question mark icon) in the upper right corner.
  2. Click Search then Contact Us.
  3. Enter a brief description of your concern How can we help you with? field and click Continue.
  4. Select either Chat or Callback.

 

Additionally, here are some resources you can read to help resolve common reconciliation errors and mistakes:

 

 

Moreover, you can check this article about running reports to see how your business is doing so far: Run reports in QuickBooks Online.

 

You can reach out to us again if you have more questions about banking issues or other concerns. We're here to assist.

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