Blanca7311
Level 1
‎February 17, 2022 12:38 PM

Hi I am trying to use the Books Review feature in QB but it marks some as uncleared transactions. I reviewed them and they are cleared and reconciled. Is this a glitch?

Or an algorithm error?
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IntuitAika
Intuit
Intuit
‎February 17, 2022 01:20 PM

EOFY and Reconciliation

Thanks for posting in the Community, Blanca7311,

 

QuickBooks Online works on any browser and it uses browser cache and cookies to run faster but sometimes these can also block web pages from loading. Let me share with you some basic troubleshooting steps so we can fix this right away.

 

First, let's try to access your QuickBooks Online account on a private browser. A private browser does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.

Here are keyboard shortcuts you can use depending on the browser you're using:

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you no longer see the reconciled transactions showing as uncleared, kindly go back to your default browser and clear your browser’s cache. It is a good idea to clear cache, to remove the temporary internet files and to help the application function properly. Please consider using different browser too.

 

Also, you may check on this article on how to review your clients' books in QuickBooks Online Accountant. 

 

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand.

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