I understand how inconvenient it is to encounter an error message when logging in to Intuit account, Bluegizmo83.
I appreciate you for performing some troubleshooting steps to get this sorted out. QuickBooks Time recently undergo a security update, where all team members were required to update their account information. If this wasn't completed in time, they'll encounter that error message. To resolve this one, we'll need to re-invite them to QuickBooks Time, which will prompt them to update their info.
To tell if your team member completed or missed the update, just follow the steps below:
- Go to My Team.
- Select the team member to open their Details.
- Next to Invite Status is Connected (team member completed the update). For Not Yet Invited (team member needs to be reinvited to use QuickBooks Time).
If an administrator missed the migration window, a new invite is automatically sent to their email on file. Then, they can accept that invitation to access QuickBooks Time once again. Here's an article with instructions on how to do that if you need help: Re-Invite team members to QuickBooks Time during the Intuit Security Update.
I'll be sharing this article that will help you easily set up your team members in QuickBooks Time: Adding and managing team members in QuickBooks Time. It contains some related links like adding, inviting team members, etc.
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. You have a good one.
