Good afternoon, @Kharp.
It's great to see you back in the Community. Let's work together and get this problem handled.
Let's try these steps first to ensure to have the service items as time tracking plus run an import after to get that information over to QB Time. Here's how:
- First, sign in to QuickBooks Online as the Admin of the account.
- Go to the Gear icon.
- Select Account & Settings.
- Press Advanced then select Time tracking.
- Tap the pencil icon to edit. Make sure:
- Add Service field to timesheets is enabled then click Save and run an Import.
Please let me know if this helps. I want to ensure that you're able to get back to running your business. Bye for now!
