Good afternoon, @JessicaL1972.
Thanks for reaching back out and giving me that screenshot with extra details.
After doing some research with the information you gave, I've discovered that there's an ongoing investigation (INV-00254) about this problem. That means there are other users having this issue as well.
The best route to take is to get in touch with our Customer Support Team, give them the investigation number, and get added to a list of affected users through them. You can find a direct phone number for QuickBooks Time support through this link.
Please inform me on how it goes. It's my priority that you're able to get this taken care of today. I'm always here to lend a helping hand. Have a wonderful rest of your week!
