Hi @Rianna187,
Getting answers to you quickly & efficiently is our #1 priority!
In regards to the Computer version of TSheets versus the Mobile App version of TSheets - there should be no difference.
I do want to take a few steps with you to make sure we have everything streamlined;
- First, make sure your TSheets App is up to date with the latest version, please check your app store and see if your TSheets App needs to be updated.
Next, I want you to check to see if you are logged into the correct TSheets Account on both the Computer & on your App;
- For the Computer in the web address bar, it should say your TSheets URL, for example, "COMPANYNAME".tsheets.com
- On your App, you should either see your picture or initials in the top left corner, Click on that circle and there you should see the TSheets Web Address - this should match the one you see on your Computer Web Address bar.
If they do not match then we know that you will need to log into the correct account for BOTH the Computer & the Mobile App.
If they do match then we can move on to some other things to check.
On the mobile app, in the SAME area where you found your TSheets Web Address at the very bottom make sure your App has run its sync within the last 30 mins.
Let's have you check all of those areas first and let me know how it all looks so we can then see what else we need to do to make sure both your Computer & your App are working together properly!
Hope to hear from you soon.
