Good afternoon @kristija. Thank you so much for reaching back out. I've been keeping a close eye on INV-254 and see that they are still working toward a permanent resolution. At this time, the best solution is still to transition to the Web Connector.
Since that isn't an option for you at this time, the best thing will be to get in touch with one of our QuickBooks Time support agents to discuss that credit and any updated workarounds. I understand it's been difficult to communicate with support so far, but our live support team has the tools and secure connection necessary to make account and billing changes that we can not do through the Community.
I'm confident that our QB Time team will be able to help find a suitable resolution. The most direct way to get in touch is the call the number on this page: Contact QuickBooks Time
Alternatively, you can initiate a live chat through the QB Time web app by clicking the blue Question Mark icon at the bottom left of the page.
If you have any trouble at all getting in touch, please let me know. I'll be here to help facilitate things as necessary.
