Hi there, having same problem, and offer these comments - would appreciate a response from the QB team.
Workaround 1 - the instructions do not make sense. I have followed them exactly and end up seeing my login name and no way to get into QB Time.
Workaround 2 - updates have made no difference
Workaround 3 - web connector works...but ONLY if you do not try to back up and restore QB on another device. Then web connector does not transfer over. When I consulted with support, they actually told me to get rid of the web connector the previous support person helped me install. Since I risked 'totally broken' for 'broken sometimes' I did not make the change. They refused to get online with me through logmein, saying they would lose their job for helping me because I hadn't purchased additional support. They also would not offer a credit for not being able to use the product because I didn't have a support plan. I asked to speack to a supervisor, and one was scheduled to call the next day, but I never heard from them.
Since I have all three products: QB, QBTime and QBPayroll, I expect them to work together without paying ADDITIONAL money for support for a break that QB acknowledges is their fault.
Upon attempting to sync QBTime and QB I now get the message "Cannot complete integration. Non-QBD flavor 'wc' is already installed." It will be time to run payroll again soon. How much longer before this is fixed? I don't want to be tied to my desktop for the entire summer AND I must be able to reliably make payroll.
