I have been trying to resolve this same issue for almost 4 WEEKS. I have been on multiple phone calls and chats with both QB Desktop support AND QB Time support. I have mentioned the Investigation 00254 as mentioned in this thread. Both entities keep saying it is a problem with the other one. NO ONE is taking responsibility or has the knowledge to resolve this issue. They keep passing the buck. Someone needs to take responsibility and fix this issue. I'm paying for a product that is faulty and getting no help from the companies that produce the product. I have spent countless hours trying to resolve this not to mention the time to manually enter timesheets which are supposed to be automated. QuickBooks is fine until it's not, then it's terrible. I'm almost to the point of jumping ship to another software company....after 25 years of using QuickBooks. QuickBooks FIX THIS NOW!
