It isn't the kind of experience that we want you to have, Angela77.
We'll have to let your client disconnect the TSheets account from their QuickBooks Online file.
They can do that by getting in touch with our TSheets Support team. This way, your client will be guided on how to disconnect.
Also, we can prevent this from happening again by selecting the correct Company Name upon connecting the application.
I've also added this reference for more information about the integration: TSheets and QuickBooks Online integration FAQs.
Please let me know if there's anything that I can help with. Stay safe!
