I'm here to point you in the right direction to take care of this, Kelly67.
I recommend contacting our QuickBooks Support Team to have this checked and investigated. They are also equipped with tools to determine the main cause of this.
Here's how:
- From the Help menu, select QuickBooks Desktop Help.
- In the Have a Question window, scroll down to click the Contact us link.
- This will display the Contact Us screen.
- Go to the Tell us more about your question section to enter the issue or topic in the field box.
- Click the Search button to display the Start a Message button.
To ensure that you'll be assisted on time, please see our support hours.
For more information about TSheets and QuickBooks Desktop integration, please click here.
Additionally, I've added an article that'll help you import to TSheets from QuickBooks Desktop using the web connector: Transfer Timesheets using Web connector.
I'm only a post away if you need more help in completing your other tasks in QuickBooks. It's always my pleasure to help you out again.
