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QuickBooks Time
It sounds like you've been doing a lot of troubleshooting to make the Workforce mobile app and QuickBooks Time roles work for your storage manager, gwmtreas.
Once you already have set user roles and access rights in QuickBooks Online (QBO), you'll also need to do this in your QuickBooks Time since both are separate account.
You'll have to make sure to send or resend an invite to your manager so they will have an access to company's QuickBooks Time account.
To do so, follow the steps outlined below:
- In QuickBooks Time, go to My Team and select a team member to open their details.
- In General, select Send invite or Resend invite.

Once your store manager gets the invitation, they can either create a new Intuit account or use an existing one to sign in. Once signed in, they'll be directed to their QuickBooks Time account, where a brief video tutorial will guide them through the basics. Additionally, they’ll receive a welcome email containing extra training resources and helpful information to get started smoothly.
Let me know if you have any other concerns about accessing QuickBooks Time. I'm always around to assist you further. Have a nice day ahead!