Well, today, I made some corrections to some time charges and then went to to invoice the customer. The invoice did not reflect the changes. I waited 30 minutes, because I know the databases for Quickbooks are slow to sync, not any better. I cleared the cache, because that is always the solution Quickbooks says to do. Nothing. Logged out and back in, still no good.
Got into a chat session, they had me call their support desk. First guy didn't have a clue, after 30 minutes, said a supervisor would call me back in 10 minutes. An hour later, I called back and started all over with a new customer service person. He tried hard, had a supervisor, determined it is a known issue with Quickbooks that the team has been working on for a while, etc. After over an hour, the solution was, they "synced" my data, and to check back in 24 hours and see if it fixed the issue.
If it does not work, they will put in a special "investigation request" and maybe they can find a solution in a few months. Until then, they had no suggestions how I was to run my business, I guess just shut it down.
Has anyone else had the issue of data not updating when you try to invoice, and if so, have you found a solution? This was never an issue with Quickbooks Desktop 2014.
