Thank you for reaching out to us with your query, GoN0w20. Let's figure this out together so you can get back on track.
In QuickBooks Time, when the 'Automatic Break' feature is enabled, only the hours that an employee has worked will be calculated. This means that break times are automatically deducted from the total hours, ensuring that you only account for the productive work hours of your employees.
Let's verify your setup to ensure that the 'Automatic Break' feature is turned on. If it is enabled and you're still experiencing issues, I recommend contacting our QuickBooks Time support team. They have access to your account and can assist you further in resolving this matter efficiently.
I'm including this article for the complete guide for using the break feature in QuickBooks Time: Set up and manage breaks for QuickBooks Time.
If there's anything else I can help you with, GoN0w20. Please don't hesitate to add them below. I'll be sure to lend a hand.
