Got in touch with Quickbooks support via chat. After being redirected twice (!) the tech who helped me said to do the following (this only works if you use the Quickbooks Web Connector)
- Uninstall the current web connector by going in Quickbooks Desktop to File>App Management>Update Web Services, clicking "Remove" on the Quickbooks time application
- On the Quickbookstime web page, go to the "QB quickbooks" logo in the top right page, go to preferences and redownload the web connector via link. Reinstall the connector.
After doing this, I had to go into Quickbooks Desktop then go into the Employees menu> Employee Center > [Employee]> The pencil to the right of the "Employee Information" > Payroll Info tab > Then add Item names into the Earnings table. This added payroll items into Quickbookstime without the need for a premium subscription.
I hope this helps future users of Quickbooks Desktop and Quickbooks time.
