I appreciate you sharing feedback about fixing the service items and billable that aren't integrated, benji-burrell-llc.
Let me provide one more troubleshooting solution to fix the issue. You can start by disconnecting QuickBooks Time (QB Time) from QuickBooks Online (QBO). Doing this will refresh the connection and make sure all items are synced successfully.
Here's how:
- Log in to QBO as the admin.
- From the left menu, select Apps, then My Apps.
- Find QuickBooks Time.
- Select the Action ▼ drop-down menu, then Disconnect. If you can't find the button, select Settings, then locate the Disconnect button on the settings page.
- Complete the short questionnaire.
- Hit Confirm Disconnect to remove the app from your company profile.
- Log out from QBO and sign back in.
- Go back to Apps and connect QB Time.
Once done, log in to your QB Time account and mark service items as billable default is checked in your QuickBooks account. You can follow the steps provided by AileneA in this thread.
If still didn't work, I'll let you contact our QuickBooks Time Live Team. They can perform further investigation and find a permanent fix for the issue.
Let me know how the contact goes by leaving a comment below. I'll be right here whenever you have follow-up questions.
