I understand how important it is to have your QuickBooks jobs set up correctly, as this directly impacts your invoicing, @Bumbleb. Let’s troubleshoot to identify any issues, such as syncing errors or visibility filters, that may be preventing the job from appearing.
If you installed QuickBooks Workforce before adding jobs to the web dashboard on your computer, your device may not have synced with the web dashboard yet.
To fix this, open the app and follow these steps:
- Tap More, then Settings, and select Help & Support, followed by Sync data.
- At the bottom of the app, select Track Time, then Time Clock, and search for your job or customer to check if the sync was successful.
If the issue persists and jobs or customers still aren’t syncing to the app, you may need to reset the app.
Before resetting the app, verify that all timesheet data saved on your mobile device has been synced to the web dashboard, as failing to do so could result in lost data.
To reset the app:
- Tap More, then Settings, and select Reset App.
- Confirm by selecting Reset App.
If resetting the app doesn’t resolve the issue, we can uninstall and reinstall QuickBooks Workforce.
Before uninstalling and reinstalling, ensure any timesheet data stored on your mobile device is synced with the web dashboard to avoid data loss.
To reinstall the app:
- Uninstall the app from your iOS or Android device.
- Go to the Google Play Store or App Store, search for QuickBooks Workforce, and reinstall it.
- Once installed, open the app and sign in.
- Select Track Time, then Time Clock, and search for your job or customer to confirm if they’ve been added successfully.
For more troubleshooting steps to run if you encounter issues using the app, please refer to this article: Troubleshoot QuickBooks Workforce.
If you have additional questions, don't hesitate to use the Reply button below.
