Thank you for following the thread, @vinny27911. I've come to assist you with your GoPayment card reader issue in QuickBooks.
Meanwhile, we have an investigation related to the QB33 card reader, which isn't pairing with the payment app. An investigation (INV-67891) is still in progress. Our engineers are hard at work looking for a solution.
As of now, I recommend contacting our support team to be included in the list of affected users. You'll be notified when a fix is available this way. Simply check our support hours to make sure you call us at a time that is convenient for you.
Here’s how to get in touch with our representatives:
- Log in to your account.
- Click the Help ? button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us: Ask the community, Start a chat, or Get a callback.
Once everything is doing well, here’s a link that provides complete details on how to register a card reader: Set up a card reader for QuickBooks GoPayment.
If you have any further issues, please let me know. I'll be there as soon as possible to help you. Good luck with your day!
