Hello, Vinny.
I appreciate the details and taking the time to contact our support. I'd like to shed some light on the QB33 card reader registration issue.
We do have a reported issue regarding the QB33 card reader not registering properly. Our engineers are currently investigating the problem and will roll out a fix as soon as possible.
I take it that our support agents haven't discussed the reported issue with you. In this case, you'll want to contact them again.
You can use the same phone number and have the next available agent take a look at your previous cases. You can request them to add you to the list of affected users. I'd like to do it here, but I'm unable to access sensitive contact information due to security concerns.
Regarding the solution to the issue, you can also ask them what can be done and how you can go about using a card reader for your GoPayments transactions.
In case you need to get our contact details and available hours, you can pull up this article: Contact Payments or Point of Sale Support.
If you'd like to review your transactions in detail, you can check this article for a guide: Print a batch detail report from the Merchant Service Center.
We appreciate your patience as we're working to get the card reader back to normal. If you have any other concerns regarding your Payments account or your QuickBooks program, please let me know. I'm here to help again.
