Thanks for joining us in this thread, tpmeredith.
Allow me to step in and make sure you're able to get the assistance you need with customers' payments.
As mentioned by my peer, Charies_M, payments normally takes 5-7 days to reach your deposit account. If you've been waiting longer than that, I recommend reaching out our Payments Support Team.
Here's how to get in contact with them:
- Sign in to your QuickBooks Online (QBO) account.
- Go to Help.
- Click on Contact us.
- Enter your concern and click on Continue.
- Choose either Start messaging or Get a callback.
- Follow the onscreen instructions.
This should point you in the right direction. Please let me know if you have other concerns. I'm always here to help.
